Contact Support
Questions about buying, payment, redemption or after-sales? Reach us however you like.
ShermanAI
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Support hours8:00-22:00
Please include your order number. We will never ask for your gift card code, password or verification code.
FAQ
- I paid but didn’t get my code?
- Your code appears on the page right after payment and is also emailed to you. If not, use “Track Order” with your order number and email, and check your spam folder.
- The code is rejected as invalid?
- Make sure your Apple ID is a US account and enter all 16 characters. If it still fails, contact us with your order number and the last 6 characters of the code.
- I paid but the order shows as closed?
- Contact support with your order number and an Alipay payment screenshot, and we’ll sort it out quickly.